Returns, Reprints, and Cancellations Policy

We want your order to match the approved specifications. Because most TPC products are customized and cannot be resold, custom orders are generally final after approval and production commitment, subject to the remedies below and any rights that cannot be waived by law.

1. Inspect and report promptly

Inspect the entire shipment when it arrives. Report visible shipping damage, shortages, readily apparent defects, or a readily apparent material difference from the approved order within 7 calendar days after delivery by contacting sales@totalpromotioncompany.com or 702-823-5660. A prompt report lets us preserve carrier and supplier claims, but the seven-day period is not an automatic forfeiture of a claim.

For other qualifying satisfaction concerns, contact us within 30 calendar days after delivery. Neither period extinguishes a latent-defect claim, a production deviation that could not reasonably have been discovered, an express or implied warranty right, or another nonwaivable right. Delay may affect a remedy only to the extent it materially prejudices investigation, mitigation, or carrier or supplier recovery. TPC's Guarantee, this Policy, checkout, quotes, and invoices are intended to explain these rules consistently.

Include the order number, affected quantity, a clear description, and photographs when useful. Keep the products and packaging until we complete our review. Do not return goods without authorization.

2. When TPC made the error

If TPC confirms that goods are materially defective, damaged before risk passed to you, or materially different from the approved specifications because of our error, TPC will, at its option and as appropriate:

• reprint or replace the affected quantity;
• repair or rework the affected goods;
• issue a proportional credit or refund for the affected goods; or
• issue a full refund for the affected order when a complete redo is appropriate and cannot reasonably be provided.

TPC will cover reasonable authorized return shipping for a confirmed TPC error. Unless law requires otherwise, the remedy applies to affected goods, not unaffected items.

3. Customer-approved or customer-caused issues

TPC is generally not responsible for:

• spelling, date, number, size, layout, artwork, or placement issues visible in an approved proof;
• low-resolution, incomplete, corrupt, or inaccurate customer files or instructions;
• selection of an incorrect product, color, size, quantity, shipping address, or deadline;
• normal differences between screens, proofs, samples, materials, dye lots, and finished decoration;
• reasonable production tolerances disclosed in the order or customary to the product and process;
• damage after delivery, misuse, washing contrary to care instructions, alteration, or ordinary wear; or
• carrier delay or event beyond reasonable control, subject to any carrier claim TPC agrees to assist with.

We may offer a courtesy remedy or discounted redo, but doing so does not create an obligation for other orders.

4. Changes and cancellations

Contact us immediately if you need to change or cancel. A request is effective only when TPC confirms it in writing. The production commitment point is final proof approval followed by TPC's documented release to production, or a separately disclosed and customer-authorized purchase of identified nonreturnable custom materials. Before commitment, TPC may charge only disclosed, documented, completed, or nonrecoverable costs. After commitment, TPC may reject cancellation, but it will use reasonable efforts to mitigate and will credit avoided costs.

TPC may cancel an order for nonpayment, unavailable supply, suspected fraud, rights concerns, prohibited content, safety concerns, or legal requirements. If cancellation is not caused by your breach, TPC will refund amounts paid for work it will not perform.

5. Non-custom goods

If TPC expressly identifies an item as returnable non-custom merchandise, its stated return conditions apply. It must generally be unused, unwashed, and in resalable condition with original packaging. Return authorization is required. Special-order blanks, clearance goods, samples, and items marked final sale may be excluded if disclosed before purchase.

6. Refund timing

Approved refunds are issued to the original payment method when reasonably possible. Financial institutions may take additional time to post funds. Original shipping or rush charges are refundable only when the approved remedy or law requires it.

7. Contact

Total Promotion Company LLC
sales@totalpromotioncompany.com
702-823-5660
2450 Chandler Avenue, Suite 20, Las Vegas, Nevada 89120